Updated 4 March 2020

Due to the coronavirus (COVID-19) outbreak, all ACCA exams in Mainland China, Hong Kong SAR, South Korea, Milan, Mongolia, Macau SAR and Kuwait for the March 2020 exam session have been cancelled.

The following frequently asked questions (FAQs) have been created to address students’ most common queries.

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1. Why have all ACCA exams in Mainland China, Hong Kong SAR, South Korea, Milan, Mongolia, Kuwait and Macau SAR for the March session been cancelled?

The March 2020 exams have been cancelled in these areas as a direct result of the coronavirus (COVID-19) outbreak and ongoing impact. This decision has been made based on extensive discussions with our exam delivery partners and guidance by the local government.

2. Why has this decision been taken now?

The coronavirus (COVID-19) outbreak has reached a stage whereby it is no longer possible to deliver March exams safely in Mainland China, Hong Kong SAR and Macau SAR.

We always strive to hold exam sittings where possible but based on extensive discussions with our exam delivery partners and governmental guidance the March exams in these areas have been cancelled. Making the decision now provides students with a clear message and allows them to alter their plans and studies accordingly.

3. Is it possible this decision may be reversed prior to exam week if the situation improves?

No. Now the decision has been made to cancel the exam session, this decision will not be overturned. Even if the coronavirus (COVID-19) situation significantly and unexpectedly improves, the cancellation remains a final decision.

4. If universities and institutes holding exams are open by the first day of exams (2 March), can the exam still go ahead?

No, the decision to cancel all March 2020 session-based exams in Mainland China, Hong Kong SAR and Macau SAR is final.

5. Can the March session be rescheduled to take place in April or May if the virus is contained?

No. Due to the nature and complexity of operating the exams, ACCA is not able to reschedule any session-based exams. It is therefore not possible to reschedule March exams as a result of the current situation caused by the virus.

The next exam session will be held between 1-5 June 2020.

6. Do students need to take any action to withdraw their March exam booking(s)?

No. ACCA has already removed all March 2020 exam bookings for affected students, and credited myACCA accounts with the exam fee accordingly.

7. Will students receive an exam fee credit for their March exam(s)?

Yes. All March 2020 exam fees paid by students due to sit in Mainland China, Hong Kong SAR and Macau SAR will be returned in full due to the session cancellation as a result of the coronavirus outbreak (COVID-19).

8. How and when will this credit be issued?

All credits will be issued to student accounts unless the exam fee was paid for by an employer, in which case it would be returned to the employer directly.

All credits have now been processed. If students have further queries regarding their March exam entry or credit, please email the Exams team at examsoperationsservices@accaglobal.com.

9. When will students know the March 2020 credit has been issued?

All credits have now been processed.

Students should receive a notification confirming their March 2020 exam booking(s) has been officially withdrawn and credit issued.

10. Can the exam fee credit be returned to student bank accounts instead of myACCA?

All credits will be issued to student myACCA accounts (where the student has paid for the exam).

Once this has been issued, if any student would prefer for the refund to be made to a bank account then please contact the Connect team on students@accaglobal.com with details of your request.

11. If there are overdue fees on student accounts not directly related to exams, will this affect the exam fee credit?

All exam fee credits will be returned to student accounts whereby the student has made the initial payment. This credit will be automatically allocated against any overdue invoices currently active on student accounts FAQ’s

In order to enter for future exams, all students should ensure overdue fees are paid in full as an exam entry cannot be made otherwise.

12. How will the cancelled exam session be recorded on students’ myACCA accounts?

Student records will clearly state that the March 2020 exam session was cancelled.

13. If a March withdrawal was previously sent to the Exams team, but not processed before the June early entry deadline (10 February), can students still be entered at the early rate?

Only students who entered for the March 2020 exam session during the early entry period will be able to enter at the early entry rate for the June 2020 session if they have missed the 10 February deadline.